hai baji's Privacy Policy

1 Introduction and Scope

hai baji is an online entertainment and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") sets out how hai baji collects, stores, processes, and discloses the personal information of its members.

This policy applies to hai baji's website, mobile application, and all related services. By using our services, you confirm that you have read this policy and have accepted its terms. This policy is an integral part of hai baji's Terms and Conditions.

This policy applies to users aged 21 and above. Anyone under the age of 21 is prohibited from using our services.

2 What Information Is Collected

2.1 Information Provided Directly

When you register on hai baji or manage your account, we collect the following information:

• Full name, date of birth, and national ID or passport number
• Mobile number and email address
• Residential address
• Account numbers for mobile financial services such as bKash, Nagad, or Rocket (for transaction verification)
• Account username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device type, operating system, and browser version
• IP address and geographic location (at country and city level)
• Login time, session duration, and pages visited
• Betting and transaction history
• Data collected from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may collect information from legitimate third-party sources where necessary.

3 Purpose of Using Information

hai baji uses the collected information for the following purposes:

• To create, verify, and manage accounts
• To process deposits, withdrawals, and financial transactions securely
• To correctly award bonuses, promotions, and VIP rewards
• To provide customer support via live chat and email
• To detect and prevent fraud and unauthorised access
• To quickly identify and resolve technical issues on the platform
• To comply with applicable laws and regulations
• To conduct analysis for improving the user experience

We never sell or exchange your information with third parties.

4 Information Disclosure and Sharing

hai baji may share your information with others in specific circumstances. However, this is always done in a limited and necessary manner:

4.1 Service Provider Partners

We work with trusted third parties to handle activities such as payment processing, identity verification, technology infrastructure, and customer support. These partners receive only the information necessary for their specific tasks and are bound by confidentiality agreements.

4.2 Legal Obligations

If we are required to disclose information due to a court order, government request, or legal obligation, we will do so in accordance with applicable law. In such cases, we will only provide the information that has been legally requested.

4.3 Business Transfers

In the event of a business merger or transfer, your information may be transferred to the new operator, but the terms of this policy will remain in effect.

5 Data Security Measures

hai baji follows industry-standard security practices to protect your personal information. Our security framework includes:

• SSL (Secure Sockets Layer) encryption — all data transfers are completed through encrypted channels
• Passwords stored using strong hashing algorithms — no staff member can view passwords in readable form
• Two-factor verification (OTP) — additional protection for login and financial transactions
• Regular security audits and penetration testing
• Automated monitoring systems to detect suspicious activity
• Staff access to data is limited to the minimum required

However, no method on the internet is 100% secure. Even with our best efforts, we cannot offer a guarantee. Please keep your login details private and end your session after logging in on an unfamiliar device.

6 Cookies and Tracking Technologies

hai baji uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: For language preferences, game settings, and a personalised experience.
• Analytics Cookies: To understand user behaviour and improve the platform.
• Advertising Cookies: To display relevant advertisements.

You can manage cookies through your browser settings. However, disabling certain cookies may mean that some features of the site do not work correctly.

7 Data Retention Period

hai baji retains your personal information for as long as necessary:

• All account-related information is retained for as long as the account is active.
• Records of financial transactions are kept for a specified period even after an account is closed.
• Information may be retained for a longer period if required for legal obligations, dispute resolution, or fraud investigations.
• Once the retention period ends, information is securely deleted or anonymised.

8 User Rights

Every member of hai baji has certain rights over their own information:

8.1 Right to Access Information

If you want to know what information we hold about you, please contact our support team. We will respond within a reasonable time.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request a correction. Verification may be required for changes to core identity information on an account.

8.3 Deletion Request

In certain circumstances you may request that your information be deleted. However, some information cannot be deleted due to legal or contractual obligations.

8.4 Right to Unsubscribe from Marketing Communications

If you wish to stop receiving promotional messages or emails, please let us know via live chat or email.

9 Protection of Minors

hai baji strictly does not serve anyone under the age of 21. We verify age at the time of registration and may request documents if needed. If we receive a complaint about an account belonging to a minor, we take immediate action.

We always recognise the importance of responsible gaming. Read our Responsible Gaming Guidelines to learn how to keep yourself safe and set gaming limits.

10 Policy Changes

hai baji reserves the right to change, revise, or update this privacy policy at any time. For significant changes, we will post a notice on the platform. Continued use of the service after any change will be taken as acceptance of the new terms.

If you have any questions about this policy, please contact our support team. For more details about our overall terms, please visit the About Us page.

11 International Data Transfers

Our servers and technology infrastructure may be located in multiple countries. As a result, your information may be processed or stored outside your country. In such cases, we ensure that appropriate safeguards are in place wherever the data is transferred.

12 Contact Information

If you have any questions, complaints, or information requests regarding this privacy policy, please contact us:

• Via 24/7 live chat (in Bengali and English)
• Email: [email protected]

We aim to respond to all privacy-related requests as quickly as possible.